Client care
Everything about ordering, delivery and looking after your pieces.
How ordering works
Every order begins as an enquiry. Add pieces to your bag, then send it from checkout with your contact details and any notes, such as a ring size question or a gift message.
We then confirm availability, delivery and payment with you directly. No card details are collected on this website.
Go to your bagDelivery
Details to follow. Until they are published here, ask us directly and we will confirm them for your order.
Returns and exchanges
Details to follow. Until they are published here, ask us directly and we will confirm them for your order.
Gift presentation
Details to follow. Until they are published here, ask us directly and we will confirm them for your order.
Caring for your jewellery
Each piece lists its own care notes. Our journal has a short guide to the habits that keep fine jewellery looking its best.
Read the care guide